How to solve S18 error?

S18: Multi-turn Encoder Error'

Product: xArm series, UF 850, Lite6

UFactory version: V2.4.0+

Please note that if the arm is not used for a long time(≥3 months), you need to power on the arm for 6 hours every 3 months to charge the built-in battery of the arm, otherwise the encoder data may be lost and report S18 error.

Status code = 0/8:

If the status code is 0 or 8:

• Enter 'Settings-General-Debugging Tools-Joint';
• Enter 'H101D0813V256I*', and send;
• Press down the E stop button, wait for 10 seconds, and then release.

(*)stands for joint ID, can be 1-7.
For example, H101D0813V256I3.

Status code ≠ 0/8:

Please provide the SN of the robot, and take a screenshot of the error page to <support@ufactory.cc>.